Frequently Asked Questions
Everything you need to know about your Hooey order.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please visit our returns portal to start your process.
How do I determine my correct hat size?
We provide a detailed sizing chart on each product page. For our signature snapbacks, one size fits most, while our fitted hats follow standard industry measurements.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.
How should I care for my Hooey apparel?
To preserve the quality of your gear, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid ironing directly on graphic prints.